Real PureVPN User Reviews, Filterable by Platform and Rating

They billed me for an automatic renewal that went completely unnoticed. I purchased the service 2.5 years ago for 2.5 years. However, I wasn't aware of a hidden automatic renewal clause. After 2.5 years, it becomes an annual…

I’ve consciously paid for PureVPN’s services exactly twice in my life—both times when I actually needed a VPN for work. One payment was made in 2022, the other in 2023. When I paid in 2023, the company—at its own discretion—gave me a…

the app and website are your basic user-friendly controls. now the support team is a different topic to discuss. willing to stay very patiently with the idiot through the conversation until a solution was found and remediated (the…

I recently downloaded and tried using the Pure VPN application, and I must say that I am extremely disappointed with my experience. The application simply does not work properly, and it fails to deliver on its promises. First and…

Short, short version: Professional and life-long computer nerd can confirm they offer a great service and great support (the rare time you need it) at a great price. They’re worth every penny, several times over. I’m a network engineer…

As I mentioned in a previous review, I've been a customer of PureVPN's for over a decade. Their customer service had always been stellar. This year, my subscription was due for renewal and the autocharge did not go through as it should…

A więc tak, po założeniu konta okazało się, że aby na to konto się zalogować to od razu trzeba wykupić subskrypcje bo inaczej nie wiesz nawet jak wygląda interfejs Twojego konta. Nie ma czegoś takiego jak założenie konta i sprawdzenie…

Title: PureVPN’s Unethical Auto-Renewal Practices – A Warning to UK Consumers I recently had a troubling experience with PureVPN that I believe breaches UK consumer protection laws, and I want to share this to warn others. The Timeline…

When PureVPN is running, I cannot send email from Thunderbird, it is very annoying: Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) mail.optusnet.com.au failed. The server may be…

I've upgraded my review to 2 stars. Customer support, after much pressure and many emails, finally refunded my subscription trial. The VPN is painfully slow so I really can't give more than 2 stars but their tech support are helpful so…

I think it is very important to warn others about reading the small print when subscribing to PUREVPN. This is one of the very few VPN providers who amazingly not refund you if you unintentionally resubscribed and notify them on the day…

PureVPN Review: Reliable and Secure VPN Solution If you're looking for a dependable VPN service that offers robust security, high-speed connections, and a wide range of global servers, PureVPN is an excellent choice. Here's why I…

Be very wary about using PureVPN. They fail to notify you when you sign up that this auto-renews. Forget any chance that they will refund you if you don't want a further annual sub. Nothing on the accounts section of their site to…

I agree with the other recent reviewers. The VPN can work well, but often it becomes hopeless for days or even weeks on end. This is happening again since it recently updated its stand alone app. I'm finding it almost impossible to…

I am new to VPN and had some initial issues with the pureVPN client. Partially my own fault, due to a lack of knowledge on the topic. But I also had a few software issues with the client, most notably an inability to connect to any…

Purchased a LIFETIME subscription in Dec 2017. Fast forward to Dec 2022 and I can no longer use the service. Some research turns up my account has EXPIRED. Contacted support and was given nothing but constant runaround why my supposed…

I am a new user with PureVPN (only having installed it on a couple of other devices). I use a VPN on a variety of Android TV boxes as well as my cellphone and PC but was having difficulty installing the package from Google Play for an…

HEY YOU! YEAH YOU!!! U MUST READ THIS!!! I am a long time PureVPN user who signed on when no single VPN provider was the BEST OF ALL. In those days, most of us were seeking value for money because most of us were POOR students. So fast…

Simon deserves a raise. Pure VPN left me hanging when they did not do complete beta testing of the new "EASY LOGIN" feature. I have been locked out since the "update" and have been very frustrated. I finally took the time to call today,…

I filed a complaint on this review sheet and saying that PureVPN is total scam and is really bad. Now just because of that have you guys banned me from connecting because starting yesterday afternoon I couldn’t connect even to single…

I have been using PureVPN for more than 5 years. I think this service is good value for the money, especially if you take advantage of special offers when they have a sale. I did the 1 year a few times. They have all the major features…

Today when I went to log on it said there was an update, so I let it install. BIG MISTAKE! it caused 1 of my Firesticks to stop working as well as my Fire Pad. My computer and 2nd Firestick had no problems as I said NO to the update. I…

Review for Uzair: I would like to express my sincere gratitude to Uzair for the exceptional support he provided. I had been struggling for a long time to use PureVPN on my Apple TV, as multiple accounts were accidentally created under…

Easy to join the Pure VPN but difficult to ceasing 1 of my 2 account that I started ,I have find out that one account that I have set up for a trail and closed down a few weeks later I still paid money for thru my MasterCard account ,I…

If you're looking for a VPN to live stream F1, this is NOT the app, just tried to watch the UK Channel 4 Dutch GP & it was an extremely frustrating exercise, constant stalling/buffering making it completely unwatchable, disconnected &…

Why has my service been atrocious since the switch from Ivacy? Automatic disconnection, stating NO INTERNET. I check to ensure I have it. I have to shut off in Settings, than reconnect. I’ve even deleted and reinstalled. I’ve totally…

The amount of effort to get to a level of trouble shooting was pain staking. I tried for 3 months, and finally got someone to look at the PC remotely. Within 1 minute they where able to resolve the issue. This was an issue on their end…

Below expectations for a commercial VPN. Generally, it's a nice service, and I've been using it for 7 years now, but there are still many things that could be improved. 1. I cannot use many of the protocols in MacOS, as the installation…

I've been using PureVPN for years with never any issue worth crying over. I periodically have issues over which password is used to log into the extension, it appears now I need to use my members area password, which is fine. I just…

I am trying out various VPNs to access a tv channel that is notoriously difficult to unblock. Those that have failed are PIA, IPVanish, Tunnelbear. The ones that works are Surfshark, Nord, Unlocator Smart DNS and PureVPN! PureVpn's…

IPHONE Been stuck with this app for 6months as I got a subscription. When viewing something like a video or any high bandwith content it will automatically cuts off. As far as I'm aware this is automatic to save bandwith on there side.…

PureVPN Android App Has No KILL SWITCH! Buyer Beware! PureVPN does not offer the ability to enable Kill Switch in their Android VPN app. They will likely tell you it is built in and will work automatically if you are disconnected from…

I reinstalled windows 11 on my computer. Have a lifetime membership. But today when I downloaded it from their home page and started to innstall it Bitdefender flagged a virus in the program! I uninnstalled the program. I found it…

The worse vpn service. This company is full of shadey practices. At first, the speeds were fast and all the protocols worked. A few months later, the speed declined to a crawl and many of thr protocols stopped working. Many servers have…

It says it is connected to a server in country X. But the server is not in country X. They use fake ARIN who is data to show it in that country. Therefore services in that country still reject the IP. I already talked with your support.…

Пользуюсь подпиской более года. UD: с 2 сентября 2023 ошибка 5059. UD2: ошибка вызвана тем что оплата продавцу не дошла. Обратился в поддержку - вопрос решился в течение нескольких минут. Поднимаю рейтинг до 4, не готов оценить на 5:…

CGNAT services that I needed and which were clearly promised were down from the beginning and it took many emails back and forth of PureVPN tech support gaslighting me and telling me it was working before tech support finally admitted…

Don't touch them. I'm not one to leave negative reviews, but I've just had such a bad experience with them. Their app is unfit for purpose - VPN is incredibly inconsistent and regularly just doesn't work. Requested a refund within the…

千萬不要下載purevpn,也不要開通“”免費試用“”。因為試用期過後,開發商不會詢問你的同意,會直接經由Google play扣款一年份金額,我的帳戶就直接被扣了1590元。當時我人已在大陸,卻發現用這個軟件根本沒辦法翻牆,導致我莫名其妙被扣了款,卻沒有辦法連接網絡對外求援,我只能發郵件給Google play及開發商抗議,但是兩者都不回信。直至二十幾天後我回臺灣聯繫上Google…

Like others here i have used PureVPN for manny years. 0ver 15 years so fare. I have often incounterd problems with automatic app start-up and log-on after computer and/or Phone/tablet restart, and also with the servers I log on to not…

UPDATE 16 Dec 2023: Since my last 5* rating the problem which I thought was resolved has re-appeared. I have re-assessed my rating to a 3*. The customer support staff is always helpful but I have some concerns about the ability of the…

Causes problems with connections when not in use. Need to turn it on and then off and then I can use internet or apps again. A complete waste of money. You are also scammed it when you buy it. I thought I was buying the vpn. They don’t…

⭐️⭐️⭐️⭐️⭐️ PureVPN: A Top-Tier Mobile Security Solution! I've been using the PureVPN mobile app for several months now, and I couldn't be happier. It truly deserves a five-star rating! The app is incredibly user-friendly, making it…

I am currently unable to use the purevpn pc application. as I have 2 subscriptions 1 of which is expired, but cannot switch the app to use the active subscription. I've raised 2 support tickets (#1900327 & #1902370) both of which have…

BEWARE. Dodgy company. I wouldn't even use the 31 day free trial which I (unfortunately) tried 2 YEARS ago. I cancelled shortly after but they saved my card details, needed to sign up for the trial. It's clickbait. I recently got 47.95…

this has got to be one of the worst apps I've ever used on the app store as a member of PureVPN with lifetime membership I can honestly say this app is the worst you can't log in if you already have an account it's just completely…

Downloaded PureVPN 6 months ago and purchased a year’s plan. The service worked for around 8 weeks then suddenly I wasn’t able to login via the app. I was getting an error message saying that my login details or password was wrong and…

UPDATE 4-May: I got an email out of the blue from PureVPN. Either this review and/or my attempt to get a refund flagged in their system. They said my issue was a technical error on their end, and therefore they're giving me 16 months…

Absolute rip off merchants. I cancelled their reoccurring subscription and on the day of expiry they sent me and email (no mention of price) to renew. This link led to my account page and another button stating “renew”. Clicked the…

Does exactly what it says on the tin. I have the standard VPN service plus dedicated IP and port forwarding. Works brilliantly as long as you don’t need to forward UDP ports. TCP only. Wish they offered a lifetime subscription.…

I have been using PureVPN for at least 6 years or more. It has worked very well almost always. Sometimes I have had an issue like today but it was resolved promptly by Saad at customer service who was very patient and polite. I use the…

Awesome VPN App! Really impressed with this VPN! It connects super fast and stays stable the whole time — no drops or slowdowns. The app is super simple to use, and the design looks clean. I like that it keeps my data safe and lets me…

Хороший КВН. Телепортировался сюда вместе со всей клиентской базой от Ivacy. Сервисом доволен, оценка 9 из 10, иногда требуется больше времени для подключения или выбора каких-то экзотических локаций. На Винде дела обстоят хуже- большей…

Giving five stars only because of the excellent and timely customer support — they always respond quickly and do their best to help. However, the app itself needs serious improvement.The authentication process is unnecessarily…

it has been crashing on my samsung note 9 all day, I contacted support and filed a ticket = nothing has happened yet. update Dec 14th I've tried uninstalling, re installi and rebooting my machine. Contrary to the note from purevpn below…

Can't login in chromium secured browsers like ungoogled_chromium where it blocks internal google API calls from extensions. This extension does not require to call google API within login process unless going analytics or other types of…

I was excited to see that the ESIM section although a little let down that it's an extra charge beyond regular subscription. But it's fair either way. Comes with dark web Monitoring, but the part I like the most is you can get credits…

广东地区,11月份。重新评分。 开始几天几乎没连上,但跟客服反应后,好连一些了,客服给的操作没用,但就是好连些了。 主要是电脑上连接变轻松了,PC端我只试了香港节点,协议WireGuard (基本上手机、电脑都选它最好)。 手机连接有些经验,在WireGuard…

I've been a PureVPN user for several years, primarily to stream BBC iPlayer into the USA on a Chromebook. When it works, it works well but unfortunately this is becoming a rare experience. I've supplied screenshots and data to the tech…

Good vpn that keeps you private. Works very fast, now works when switching from data to Wi-Fi and vice versa. Can cause issues if you disconnect from Wi-Fi or the internet entirely while it’s on, better than before in this regard but…

We are wintering in Ecuador and using PureVPN to access various streaming services including TSN and CBC GEM in Canada and All 4 in the UK. We have been watching the Scotties and the Brier (curling) on TSN1 and TSN3. In the morning and…

I have never faced such customer service before, the patient that explanation detail and helpful. I’ve tried over 10 very famous VPN companies I think I will not use other VPN company anymore. I’m not a very friendly person and just…

right. it was working fine up until a few days ago. first it started with not being able to disconnect. when i tried for the THIRD TIME to force quit it and hope that it would disconnect, it finally did. now, it’s telling me that i have…

The software has many positive points, and is probably the best out there in a sea of really bad software. But you can't just click a location and connect and it just works. It requires lots of complex configuration that requires their…

до 16/10/23 работало через хПон на ростелекоме юга. месяц отключался сам и сам подключался, но сносно было, а в винде работало нормально. сейчас расширение запускается, но по факту не работает проксирование/впн. в системе вин7х32 по…

I have derived very little value from this VPN. Firstly, regardless of which server I link to the download speed is exceedingly slow. So much so that either I can't connect to my desired website (it times out) or the connection freezes…

i have NordVPN subscription but since they have been dragging their feet with the AppleTV app, i decided to try PureVPN after reading reviews and recommendations. very happy with what i have so far. the one thing that i have to point to…

all I want to do is cancel abd I keep getting the run around. I was told to email now that won't work..there is nowhere in the app to CANCEL SUBSCRIPTION. IM now changing my bank cards so they won't charge me. I'm absolutely furious

I have using this app works great just lately facing some issue where i have to change to country like for Hulu to Phoenix as it works then normal USA connection thats not an issue rather need enhancement where is has option for…

i like the service. took advantage of a 5 year plan after testing it for a few months. they are kinda pushy to sell another 5 year plan after a year or two of service. product has gotten better, i used to have to restart my computer…

2nd review, I originally gave five stars when it was working across all android/chrome platforms, but as of today I have to downgrade. Avoid for the time being, if your intent is to buy this for a chromebook.... The app is not working…

I've been using this service for over 3 years, but now during the extreme limitations in Iran, it's impossible to connect using the conventional protocols, please add other methods like windsribe. ty

I travel a lot and need a secure connection when I am out of the country. Pure VPN did a good job for me. I was migrated from Ivacy VPN. I have used Ivacy VPN for over 6 years. I was worried that the VPN's quality and cost would change.…

Хороший VPN, пользуюсь не первый год. Но в последнее время на ПК какие-то сбои и не хочет работать, при этом на телефоне работает замечательно. Надеюсь проблемы с разрывом интернета на ПК скоро устранят. P.S. Для тех кто ставит 1 звезду…

В целом терпимо, но виджеты работают через раз, часто при нажатии кнопки включения, пишет "отключен", вместо запуска туннеля, приходится открывать приложение. Перевод на троечку. Manual конфиг wireguard из личного кабинета, тоже порой…

The signin window for their plugin never loaded in Chrome or in Edge and their support team was unable to get it working after nearly half an hour of back and fourth. Total waste of time and they do not make it easy to cancel your…

Для меня это лучший VPN, по скорости и удобству. Есть проблемы с их сайтом бывает он лагает или зависает - не получается выйти, хотя раньше такого не было, но если почистить куки, то все работает. Второе место я бы дал PrivateVPN -…

被某枪文推荐参加了新年活动,花60刀买了两年,结果根本翻不了,客服给的方案只坚持了两天就挂了,想退款又给我介绍一堆备选方案,我一个菜鸟头都大了,速度还不如免费的protonvpn。好在退款及时,Windows版用open VPN连接还可以,可惜我大部分时间用安卓。

Gebruik het al een tijd maar de laatste tijd hapert hij steeds. Ik gebruik het om Flixtor te kunnen kijken maar steeds valt het (lijkt) internet weg. Dan kan ik in een keer niets meer zien. Moet ik alles opnieuw opstarten en dan doet…

Not happy with this VPN, challenges to log in, contact customer support and than blame you rather than their own servers. For example turn on VPN, in the browser go to URL automatic challenge of credentials, turn the VPN off and on…

Requires a subscription and an account to just log in .. leave alone use. And none of this is mentioned anywhere on the website. Its so frustrating to look through the webstore, then the reviews section, then do the due diligence, then…

The VPN needs to improve in the ff points based on my experience: - It so much slower when connected to VPN (usual but if improved so much better) - Sometimes, it logs off/disconnects automatically without notification, can compromise…

Surpris de son efficacité et surtout de la rapidité de connexion au travers d'un serveur extérieur à la France. Navigation internet fluide avec la ma connexion internet de 16 Mb. Avec la fibre je m(attends à une navigation éclair. Un…

Ich benutze Pure seid 2 Jahren und bin sehr zufrieden. Das nicht immer Alles 100% läuft ist für mich ok, das mein Wunschland - Mexico - noch fehlt ist schade, aber kein Beinbruch. Das Preis Leistungsverhältnis ist in meinen Augen…

always easy to connect and the speed is just fine, only complaint is finding the client to download on VPN's page as a standalone and then simply entering your login details, having to choose a plane simply to DL is a bit confusing when…

Nice extension but it breaks calls using Google Voice in the browser. The VPN does not even have to be on for this to happen, just the extension needs to be activated then Google Voice has no audio. This is weird and does not make any…

I have been using pure for almost five years (including my time of IVACY), I have no complaint for its function, but one thing I cannot stand is its chrome extension, everytime I try to connect, it automatically logged me out. Bugging…

Впн не работает в большинстве локаций, в основном стабилен в Москве и области, а также в городах неподалёку. В Татарстане практически не работает, так что имейте это в виду перед покупкой.

Mostly reliable (long-standing bug in browser Extension where it doesn't really connect and you get constant proxy login popups until you disconnect and reconnect), but way too much upselling and new product placement recently. Just…

app crashing every time I try to log in. Works great on every device except my samsung tablet. worked on tablet until a couple of days ago. Now it's saying that there's a bug. Tried Uninstalling reinstalling but still does not work.

Had service for over 12 month, and can say its a great vpn, however after the recent update, The purevpn app crashes, its the only vpn on my phone however still remains to crash after re-installing the app, updating, latest ios…

Another "UK" VPN with no Scotland servers, has London, Manchester, Ireland, all the way to Russia and Serbia, but no Scotland. England based servers are too slow to the point Ireland is recommended, but can't use Ireland as we need a UK…

Good speed and connectivity from PureVPN. However the app keeps disappearing but is still connected. This is very confusing when cloudflare starts asking you to confirm you are a human because you are connected.

It is so damn slow when connecting from China, despite the factor that the GFW is too versatile in detecting, interrupting and blocking VPN connections, the performance is still upsetting~~~~~~~~~~

Good friend recommended pure VPN through a referral bonus program. I got 26 months for 50 bucks but Surfshark was way better. I would never subscribe after my 26 months is over.

Getting more sporadic in when it works. When it does- perfect, but how often should it be detected by, say iPlayer? Getting blocked a lot more than used to be the case.

It works fine when it works, but usually after 15 minutes or so I have to change servers or reset the connection or websites won’t open no matter which browser I use.

It’s not that stable. Goes off and on frequently. And there’s no tech support by phone. Email or instant messaging. I’m good until June 2026. I will not renew.

Mostly good, but the bypass keeps forgetting my sites. Sites like Banks and Government, do not like VPNs. So Bypass forgetting the settings is annoying.

如果你在大陆,这条评论会有参考性。 手机app不能用,下载的软件也不能用,但是加载在chrome的可以用,不需要买额外的增值服务,因为都没有什么用处,就买最基本的就行。